How to Join OpenSports

Please use a phone or tablet (not a computer) to download the app:

1. Go to the App Store (Apple) or Play Store (Android).

2. Download and open the OpenSports app. Tap Sign Up, enter your email, create a password, and fill in your details.
3. OpenSports will send you a verification email. Click the link in that email.
4. Return to the app, tap Log In and enter your email and password.
5. Once logged in, search for and join the PICKLEBALL ACT Group. This is essential so we can link you to our events.

Adding Payment Details

OpenSports uses a secure system called Stripe. To add your payment method:

1. In the app, go to your Account page (person icon).
2. Tap Settings (cog icon), then Payment Info under “Account Info.”
3. Enter your credit or debit card details.

You are now ready to book into a session!

Registering for a Session

Registering for a session is simple. Just open the OpenSports app, ensure you are on the 'Discover' page (the one with the 'O' symbol), select an event, click 'Join'

Cancelling a Session Registration

Most sessions have a limited number of booking spots. So there may be a number of people on a 'Wait List'.

If you have registered to attend or are on a wait list, it is very important that you remove yourself from the 'Going List' or 'Wait List' AS SOON AS you become aware that you cannot attend. This way, someone else will be able to take your place. If this is done earlier than 4 hours prior to the session start time, the cost of the session will be credited back to your account. Cancellations made within 4 hours of the session commencing will not receive a credit.

To cancel, open up the event in the app, find your name and click 'Cancel'.

The Waitlist

If a session is full, you will be offered the option to 'Join Waitlist'.

You can see your position in the Waitlist in the OpenSports app.

If someone cancels their registration, the place will be offered to the first person on the Waitlist. This person will receive an email and a push notification.

How long will you have to accept the place?

• 2 hours, if the session is more than 16 hours in the future
• 30 minutes, if the session is between 16 hours and 1 hour in the future
• 10 minutes, if the session begins in less than 1 hour...

... except, during the 'Blackout Period'. If someone cancels their registration after 10 pm, the first person on the Waitlist will receive a notification and will have until 9 am to accept the offer. If a player cancels before 10 pm, the acceptance period will be as listed above.